September 20, 2010

Could You Send Me More Information on This Listing, Please

Have you seen this in an email lately?  If you're a real estate agent with any listings at all, I'm sure you have.  It means someone has found your listing and is inquiring about.

I have a good love/hate relationship going with that phrase right now.  Love it because it means that some buyer was interested enough in my listing to contact me about it.  Yay! A potential buyer.  Hate it because it doesn't help me in any way to provide you with the more information that you're asking.

Let me explain.  When we get this email, we know that you, as the buyer, have already seen the property somewhere on the Internet, looked a various photos, and have some information already.  Things like the number of beds, baths, price, etc are usually out there on all the websites.

BUT, we don't know exactly what information you have and most importantly, what information, exactly you are wanting with a simple "we need more info" email.

My usual reply to these emails is to give (re-give?) the standard info, a direct link to my site or link to the property, and a quick, "if you could let me know exactly what additional information you need, I'll be happy to help you.  Thanks"

Since I rarely get a response back, I'm never quite sure if I've just offended you for stating the obvious or if I gave you exactly what you wanted and you didn't like it.

Please understand, I'm not trying to be cute or smart if I've only given you the information that you've already gotten from the Internet.  In fact, I'll be happy to answer all your questions to the best of my ability.  I just need to know exactly what information that you are needing in order for me to give you the specific answers you are wanting.


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